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Frequently Asked Questions
Explore our FAQs
Browse through our most commonly asked questions and answers. Whether you’re just getting started or need help with a specific feature, you’ll find the guidance you need right here.
Your Profile
When you have signed in, you will be directed to the Zoof home page Your profile can be found by pressing the “Profile” icon at the bottom right of the page The profile page organized into sections User Name Logout Language Activity Overview The first 2 lines will correspond to
Sending your first file
In order to use Zoof and become a Zoofer….we have tried to make it as easy as possible in this initial release. There is no software to install at either end for you or the reciever. The STEPS: Open the App Sign in (an account will be created if you
How to send a file
Sign-in by following the Sign in instructions Lets send something from your desktop to a mobile device shall we? Head over to your browser, we have been using Chrome but you can use Firefox, Waterfox, and many others however, some browsers are tad overzealous on the security and may be
What happens if connection is broken?
Zoof just keeps working, it has Smart Resume technology which allows it to continue the delivery from where it left off, without starting the entire delivery over again. This is a huge saving in time but also immensely efficient if the files is large and the connection breaks close to
Is there file size limit that I can send?
Currently, with the alpha, there is a 2.5Gb limit but that will change to “unlimited”… as in no-limits at all to the size of file that you can send to someone.
Receiving Your first file
Steps for Receiving: Locate the link sent to you by the sender and either or A messagae will then present: Oliver or whoever has sent you a file, named “filename” and is “X bytes” in size, would you like to receive it? Yes ot No? If you do not recognize
What happens if connection is broken?
Zoof just keeps working, it has Smart Resume technology which allows it to continue the delivery from where it left off, without starting the entire delivery over again. This is a huge saving in time but also immensely efficient if the files is large and the connection breaks close to
Is there file size limit that I can send?
Currently, with the alpha, there is a 2.5Gb limit but that will change to “unlimited”… as in no-limits at all to the size of file that you can send to someone.
If the recipient is offline will it work?
At present, with this version, they will not be able to receive the file, this functionality will be made available in a future release. Currently both parties (you and your recipient) need to be online at the same time for Zoof to deliver the file.
Troubleshooting
You selected a file pressed the “done” button and watched our kitty cat prepare the file, sent the link to your recipient and are both waiting for the transfer to begin? You are looking at the popup with the name of the file, how large the file is, a time-stamp
Your Profile
When you have signed in, you will be directed to the Zoof home page Your profile can be found by pressing the “Profile” icon at the bottom right of the page The profile page organized into sections User Name Logout Language Activity Overview The first 2 lines will correspond to
Quick Q&A
1. Can send any file to anyone? Yes, you can send any file to any device that runs an internet browser. Because we are currently running within a browser, there are limits to the size of files you can send between certain devices, as the browser memory is restricted. for
Devices we support
We have tested this product on Android, iPhone, Mac, PC, Linux, Chromebook, any device that runs a web browser. We have also tested Zoof on devices that are over 10 years old and Zoof is able to send and receive files to and from those devices. We have be able
Need more help?
Get in Touch with Our Team
If you can’t find the answer you’re looking for, we’re here to help. Please fill out the form below and make sure to use the email address associated with your Zoof account. This helps us verify your identity and provide the right assistance. Our support team will respond as soon as possible.
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