I registered to be waitlisted then no emails arrived?
Its possible that emails are heading to your spam folder, please check to see. if there is still no activity, get in touch with us through the contact form below
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Help & Support
Looking for answers? Type your question or keywords in the search bar to explore our FAQs and find the information you need. From registration to troubleshooting, we’ve got you covered!
Frequently Asked Questions
Explore our FAQs
Browse through our most commonly asked questions and answers. Whether you’re just getting started or need help with a specific feature, you’ll find the guidance you need right here.
How do I register with an invitation code?
To register with an invitation code, enter the code on the Invitation Code screen during sign-up. After entering the code, you’ll provide your name, email, and password. Once completed, your account will be ready, and you’ll receive a confirmation email to start using Zoof immediately.
How do I register with an invitation link?
To register with an invitation link, simply click the link provided in your invitation. This will take you to the sign-up page where your invitation code will already be filled in. Enter your name, email, and password, then follow the prompts to complete your registration.
How do I register without an invitation?
To register without an invitation code, simply leave the invitation code field blank during sign-up. Enter your name, email, and password to complete registration. You’ll be added to the waiting list, and once space is available, you’ll receive an activation link via email.
I registered to be waitlisted then no emails arrived?
Its possible that emails are heading to your spam folder, please check to see. if there is still no activity, get in touch with us through the contact form below
I have not received an activation link
If you have not received an activation email, please check your spam folder first.
How do I activate my account?
To activate your account, check your inbox for a confirmation email after registering. Open the email and click the activation link to verify your account. If you don’t see the email, check your spam folder or ensure you entered the correct email during sign-up.
I’m waitlisted. When can I start using Zoof?
Zoof is in its alpha version phase with limited capacity but we are working hard to allow everyone access to Zoof as quickly as possible
Woops, I forgot my password, what now?
Zoof does not store any passwords. As such the password can’t be recovered. But don’t worry, help is at hand
How do I login?
To log in, visit Zoof and enter your registered email and password. If your account isn’t activated yet, follow the activation steps from the email we sent you. If you’re having trouble, you can always reset your password or check your email for any login issues.
What happens if connection is broken?
Zoof just keeps working, it has Smart Resume technology which allows it to continue the delivery from where it left off, without starting the entire delivery over again. This is a huge saving in time but also immensely efficient if the files is large and the connection breaks close to
Is there file size limit that I can send?
Currently, with the alpha, there is a 2.5Gb limit but that will change to “unlimited”… as in no-limits at all to the size of file that you can send to someone.
If the recipient is offline will it work?
At present, with the alpha version, they will not be able to receive the file, this functionality will be made available at a future release. Currently both parties – you and your recipient need to be online at the same time for Zoof to deliver the file.
Can I send multiple files at a time?
Not at the moment, you can only send one file at a time using the alpha version. This will change shortly with a new release. We will let you know as soon as a new version with this functionality is available.
What happens if connection is broken?
Zoof just keeps working, it has Smart Resume technology which allows it to continue the delivery from where it left off, without starting the entire delivery over again. This is a huge saving in time but also immensely efficient if the files is large and the connection breaks close to
Is there file size limit that I can send?
Currently, with the alpha, there is a 2.5Gb limit but that will change to “unlimited”… as in no-limits at all to the size of file that you can send to someone.
If the recipient is offline will it work?
At present, with the alpha version, they will not be able to receive the file, this functionality will be made available at a future release. Currently both parties – you and your recipient need to be online at the same time for Zoof to deliver the file.
How can I receive a file?
To receive a file, scan the QR code provided by the sender or click the link they shared with you. Once you access the link, the file will start downloading directly to your device. Track the progress in Zoof, and your file will be saved once complete.
I’m waitlisted. When can I start using Zoof?
Zoof is in its alpha version phase with limited capacity but we are working hard to allow everyone access to Zoof as quickly as possible
I registered to be waitlisted then no emails arrived?
Its possible that emails are heading to your spam folder, please check to see. if there is still no activity, get in touch with us through the contact form below
I have not received an activation link
If you have not received an activation email, please check your spam folder first.
Woops, I forgot my password, what now?
Zoof does not store any passwords. As such the password can’t be recovered. But don’t worry, help is at hand
Need more help?
Get in Touch with Our Team
If you can’t find the answer you’re looking for, we’re here to help. Please fill out the form below and make sure to use the email address associated with your Zoof account. This helps us verify your identity and provide the right assistance. Our support team will respond as soon as possible.
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Get on the Zoof Alpha waitlist now for secure, swift, and seamless file transfers across all your devices. Available on multiple platforms, Zoof brings unparalleled efficiency and security to your digital life. Tap into the future of file sharing—get on the Zoof Alpha waitlist now.